![]() You can also see guidance produced by the CMA (opens in a new tab) to help you review your practices and ensure terms and conditions are in line with consumer protection law. This is in line with the second licensing objective of ensuring that gambling is conducted in a fair and open way. ![]() You must adhere to the CMA’s principles in order to demonstrate compliance with licence conditions and to ensure that gambling is provided fairly. We work closely with the CMA in this area. The CMA has set out clear principles that apply to online gambling operators (opens in a new tab) in relation to their promotions, practices, and account withdrawals. The Competition and Markets Authority (CMA) is the lead regulator for consumer protection law. ![]() The Licence Conditions and Codes of Practice (LCCP) contain relevant requirements at licence condition 7.1 (Fair and transparent terms and practices) and code of practice provision 5.1.9 (Rewards and bonuses – other marketing requirements). This extends to operators’ terms and conditions and practices. Operators must comply with consumer protection laws and treat customers in a fair, open and transparent way.
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